Shipping Policy

 

At Aussie Pet, we deliver happiness — one parcel at a time. Every order is packed with care and shipped across Australia to make life with your dog or cat easier, safer, and more enjoyable.

📦 Order Processing

Orders are processed within 1–2 business days (excluding weekends and public holidays).
Once your order is packed and on its way, you’ll receive a confirmation email with a tracking link so you can follow your parcel’s journey right to your door.

🚚 Estimated Delivery Time (Australia)

Our average delivery timeframe is:
12–20 business days within Australia.

We work closely with trusted shipping partners to ensure smooth delivery. Please note that occasional delays may occur due to high demand or factors outside our control.

💸 Shipping Cost

We offer flat-rate shipping of $4.95 AUD on all orders — no matter the size of your order.

📬 Tracking Your Order

Every order includes tracking. As soon as your parcel ships, your tracking number will be sent straight to your email.
Can’t find it? No worries — just contact us at office@aussie-pet.com and we’ll resend it right away.

🛑 Where We Ship

We currently ship within Australia only. International shipping is something we’re working on — stay tuned!

💛 Questions or Concerns?

We’re always here to help.
Email us anytime at office@aussie-pet.com or send us a message on Facebook — we’re happy to assist with anything you need.

Thanks for choosing Aussie Pet.
We’re so glad to be part of your pet’s journey 🐶🐱💛